Company name: Proof
Website: https://www.proof.com/
Proof is the world’s first identity assured transaction management platform and they are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. They have completed many of the first digital commerce transactions in the world since 2015, including the first online real estate closing, mortgage closing, auto sale, and online will, and they are only just getting started! In this crucial customer facing role, you will help our customers execute some of the most important transactions of their lives. They look for teammates who take initiative and exemplify empathy, support, and flexibility. They would like to hear from you if you are tech savvy and proactive, helpful, and willing to try new things!
What you’ll do as a Customer Support Associate at Proof:
- Perform chat, email, and phone-based customer support
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
- Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
- Provide product feedback and suggestions
- Take on more responsibilities and advance in your career. Other operational and administrative duties as needed based on business and customer needs
What they are looking for someone who is:
- Devoted to exceeding client expectations Experienced in customer service preferably in a contact center environment
- An excellent writer and verbal communicator
- Dedicated and focused, with the drive and persistence to see problems through to their conclusion Capable of diffusing tension to work through the issues at hand
- Able to effectively manage time, prioritize, and perform multiple tasks Flexible and cooperative in your approach to working with others
- Patient in helping others resolve technical issues
- Accustomed to technology and enthusiastic about it Position logistics:
- Monday through Friday, 8 a.m. to 10 p.m. EST, and Saturdays and Sundays, 8 a.m. to 7 p.m. EST, are the Schedule will vary based on our hours of operation
Here are some of benefits:
- Medical, dental, and vision benefits
- Life insurance, long and short-term disability coverage
- 401k Plan with a 4% match, beginning on your hire date
- Vacation and sick time are unlimited. 14 paid company vacations 2 company Chillax weeks (Summer & Winter)
- Paid leave for parents for twelve weeks After five years of continuous full-time employment, I took a four-week sabbatical. Health Reimbursement Arrangements for fertility and gender affirmation
- Lunch on Proof through Grubhub credit
- Stipend for working from home monthly Professional development credit
- Wellness reimbursement monthly And more!
Company’s Proof Pillars:
When obstacles arise, they break through barriers with passion and perseverance. They lead with creativity and forward-thinking. They want to set new standards and shape the future in a way that is repeatable and scalable, making it easier for our team to follow the path to success. Own It: They embrace the responsibility that comes with supporting life’s most important transactions. When a problem arises they relentlessly pursue the solution with a ‘Yes before no’ attitude. Because every problem and every transaction is treated like it’s our own.
They are in the business of building trust and it is at the core of everything they do. They are open and honest with each other, our customers, and ourselves. If they make a mistake, they own up to it right away and do what it takes to make it right. Our commitment to security and compliance is essential to our success, gaining trust, and ultimately preventing fraud. Play to Win: They believe that excellence means constantly striving for improvement, so when things go wrong, they iterate, learn, and improve. They know they can only go so far alone, they are better together and collectively, they win!
$22 – $23 an hourThis is the expected cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role also includes benefits such as medical, dental, vision, life insurance, disability coverage, flexible paid time off, Carrot Fertility, participation in a 401(k) with company match and more!
Applications for this position will be accepted until March 28, 2025. Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. They are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. They would appreciate hearing from you.