- Company Name: Design Pickle
- Website: https://designpickle.com/
Hi there, potential pickle! To expand our expanding Client Success team, they are looking for a Remote Customer Success Coordinator. The CSC will be in charge of a large number of clients and their adoption will be evaluated by data driven programs, the assigned book of business’s net customer retention rate and the Net Promoter Score.
The ideal applicant is tech-savvy, has the people skills to work across departments and can immediately establish strong relationships to be a champion for your clients. If you are at ease giving proactive technical and product advice and your clients view you as a trusted advisor, you are a great fit for this position.
Reports to: Vice President Customer Success
Collaborates closely with the Customer Success, Marketing, and Sales departments every day.
Location: Design Pickle has a firm hub in Scottsdale, Arizona but operates entirely remotely. Who they are Seeking
To begin with, Design Pickle is not your average. We are a diverse bunch of industrious, creative people from all over the world.
Do they also enjoy pickles? The majority of us do! However, if pickles are not your thing, don’t worry. It is not a major concern. However, since their employees’ individuality is what has made us the outstanding organization they are today, we do seek out passion and interest in things.
They adhere to our vision, purpose and values, all of which are vital to your daily presence.
What exactly they looking
- One to three years working in a SaaS B2B company in a customer-facing capacity.
- Proficiency in leveraging customer experience to drive value; aptitude for evaluating and interpreting customer data to impact choices and enhance customer experiences.
- Outstanding communication skills and the ability to build strong business ties both inside and outside the company.
- Capable of recognizing client risk, acting quickly to address it, managing escalations, and eventually guaranteeing net customer retention.
- Personal organization and accountability are crucial.
- Expertise in evaluating, streamlining, and expanding the current procedures.
- Thorough comprehension of consumers’ issues and opinions about product usage, as well as the capacity to troubleshoot when necessary.
- A strong desire to learn new technologies.
- Outstanding communication and presenting abilities with clients at all levels, including executives.
- The capacity to multitask while paying close attention to details.
Key Objectives and Responsibilities
- Go about as the essential resource all through the client lifecycle, creating associations with key partners and keeping an emphasis on driving business esteem from onboarding through recharging and development for doled out book of business.
- Routinely screen stage utilization and proactively contact clients whose use plunges to guarantee the strength of the relationship and item commitment.
- Share best practices, industry patterns, and other significant data to assist with achieving client objectives and work on their onboarding, item reception, and imaginative efficiency.
- Audit client criticism circles for indications of stir and unfortunate opinion, and address them from the get-go in the client venture.
- Use CRM to monitor key record information, open doors, logging calls, and pertinent notes.
- Work with onboarding and continuous preparation for a book of business.
- Go about as a correspondences contact between inside groups and clients.
- Advance consumer loyalty and faithfulness by exhibiting a comprehension of their business needs and assisting them with accomplishing their goals utilizing Configuration Pickle.
- Instruct clients on the utilization and advantages of Configuration Pickle arrangements.
- Furnish clients with data and help in regards to item refreshes and new highlights. You will be the voice of the client at Configuration Pickle and will assist with building the criticism circles with our item group to guarantee the guide and runs are constantly executed in view of the client.
Salary and compensation
Since the company does not publish salary statistics, we extrapolated salaries based on comparable design and SaaS jobs: $85,000 to $105,000 annually