Company name : Claromentis ltd
Website : https://www.claromentis.com/
Industry : Software
Job type: Remote
About Company:
They are a reputable software development business that loves to create stunning intranets, amaze clients, and add cutting-edge features to our platform. Their guiding principles have always prioritised quality, innovation, culture, communication clarity, and developing talent.
The employees of Claromentis are its cornerstone. They feel that valuing individuality and utilising diverse viewpoints and experiences shapes how we conduct business, cultivate a positive workplace culture, and promote employee wellbeing. They work hard to establish a productive workplace where everyone has an equal chance to thrive and that is attentive to and representative of all cultures and groups.
Key Responsibilities:
Customer Relationship Management:
- Act as our top-tier customers’ main point of contact.
- Organise check-ins every three months and give continuing assistance.
- Determine how clients can benefit most from already offered goods and services.
- Get input from customers and push for enhancements to the product.
Training and Onboarding:
- Serve as your customer’s primary point of contact for onboarding – Set expectations and give regular updates while guiding new clients through the comprehensive onboarding process and assisting them in meeting their unique needs by the launch date.
- Work together with technical teams from both the company and the customer to solve complicated problems.
- Provide thorough, customer-focused online training on our features and products. You’ll have to become an authority on the digital workplace program called “Claromentis.”
- Handle modification requests and support tickets while the onboarding process is underway.
Ongoing Support and Troubleshooting:
- For mid- and low-tier clients, prioritize and handle a variety of support, change, or upgrade requests; escalate to additional team members as needed. assuming responsibility for these tickets in order to guarantee that we constantly give our clients a great experience.
- Examine support query trends to inform the creation of new articles, user manuals, videos, and documentation to proactively address these frequently asked questions.
Requirements:
- Prior experience working with clients, sustaining and cultivating wonderful client relationships
- Show excitement for offering our clients online instruction via Zoom calls or webinars.
- excellent verbal communication abilities and a pleasant phone demeanour.
- possess outstanding written communication abilities, speak English fluently, and can successfully communicate with a wide range of target audiences.
- It is essential to have a strong eye for detail and prior experience producing paperwork or content of the highest calibre.
- at ease operating in a small group setting.
- a proactive and vivacious manner of working, capable of autonomously managing and taking responsibility for client requests and onboarding projects, guaranteeing that each request is fulfilled by the teams to which it is allocated.
- familiarity with internet tools including Jira, Zoom, and Slack.
To apply for this job. Visit the below page.
https://apply.workable.com/claromentis/j/A86C71BB6B/