Company name: MarginEdge
Website : www.marginedge.com
They are looking for a skilled bilingual customer service representative to join their team and assist in our clients’ success and fostering a love for their platform. Someone with strong communication skills, expertise in the hospitality industry or in accounting firms, and prior customer service experience would be a fantastic fit for the Customer service Specialist post. personal familiarity with the restaurant business and a strong grasp of intricate point of sale systems. The perfect applicant also has a keen eye for detail, flexible problem-solving skills, effective multitasking abilities, a genuine desire to learn, and a positive client relationship.
Their founders have a long history of creating profitable tech businesses in addition to owning and running eateries. They service more than 7,000 eateries in the US and Canada and are venture-backed. They realize we’re doing the same for them, so they let restaurants create magic. They are unable to hire their current personnel since they have the utmost regard for our clientele.
What kinds of duties will I be performing?
- Offer top-notch phone, email, and Google Meet support.
- Diagnose customer concerns and assist restaurants in resolving issues
- Following up with customers to provide status reports on their inquiries or requests that require more time to resolve
- Gain a thorough understanding of our customer tools and software platform.
- Collaborate and communicate effectively with other teams inside the organization.
What qualifications or abilities are necessary?
- The capacity to write and speak Spanish and English with ease
- a strong desire to provide excellent client service
- Expertise in both written and spoken communication
- the ability to multitask with flexibility.
- Experience managing accounts at an accounting firm that works with small businesses or in the hospitality sector
- strong Excel abilities, particularly the ability to examine financial data in Excel
- a keen eye for detail
- a drive to investigate novel products and technology, as well as imaginative approaches to problems faced by customers
- at ease in a dynamic workplace where change is expected and where you could see your function evolving to keep up with the business
Advantages
They need to assemble a crew that shares our enthusiasm for the project and final product if they are to successfully launch this rocket ship. Top talent—that would be you—should, in our opinion, feel a strong sense of purpose and gratitude for the time they have invested in developing our company. They should also feel that they have the balance needed to give their all both during and after work hours. They achieve this by providing a slew of awesome advantages that will help you stand out from the competition, attract the attention of highly intelligent people, and provide the groundwork for a career and personal life you will adore beyond work.
To apply this job, Visit its page – Customer Support Specialist (Bilingual) – MarginEdge